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Vacancy:
Business Support Manager
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Salary: R300K – R400K
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Division /
Location: Johannesburg
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Position
reports to: Business / IT Support manager
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PURPOSE OF JOB
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To produce accurate and
appropriate business specifications through analysis of business
requirements for system development purposes.
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QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:
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To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
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Project
Management Diploma.
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Minimum 3-5
years IT experience, specifically business analysis.
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KEY RESPONSIBILITIES
include the
following. Other duties may be assigned.
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Process Management
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Analyses
processes continuously and reports on improvements and/or changes.
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Attends
development workshops with regards to new system requirements.
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Analyses
business requirements and produces clear functional business
specifications for new developments or system enhancements.
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Maintains system
master files and parameter files.
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Communicates
business requirements to the project/development team.
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Performs testing
of software releases and coordinates user acceptance testing.
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Provides support
to staff in respect of minor problems as well as systems errors and
problems, and ensures that service level agreements with users are
met.
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Prioritises
users’ production issues regarding new requirements and bugs.
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Manages
defects/bugs from identification to resolution.
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Sets up new
commercial and personal lines products which include wording,
excesses, rates, memos and other.
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Does amendments
to the configuration of existing commercial and personal lines
products.
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Attends staff
meetings on a weekly basis to discuss work in progress and issues
and concerns with the Business/IT Support Manager.
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Cost Management
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Is not
responsible for compiling and/or managing a budget.
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SUPERVISORY RESPONSIBILITIES
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No supervisory
responsibility.
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Competencies required:
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Mission
Critical
Very Important
